Just recently, a Carnival Splendor cruise ship, which was left without power for a week by an engine-room fire, arrived safely in San Diego. According to an article from ragan.com, the damage control Carnival has implemented involves using it’s social media such as it’s Facebook and Twitter pages to inform passengers that they are providing them with free hotel rooms, flight arrangements, refunds, and another cruise. Although this is all great, apparently, some believe that Carnival needs to apologize more sincerely, rather than just telling passengers what they are going to do. What do you believe Carnival needs to do for damage repair?
November 19, 2010
[…] better to be over-prepared rather than under-prepared, and rather to be safe than sorry. Perhaps if Carnival was more prepared for crisis, they would’ve avoided much of the backlash that has taken […]
- November 28, 2010 -